{"id":6879,"date":"2023-03-01T10:00:07","date_gmt":"2023-03-01T10:00:07","guid":{"rendered":"https:\/\/scallent.com\/?p=6879"},"modified":"2023-03-01T12:32:45","modified_gmt":"2023-03-01T12:32:45","slug":"kpis-that-measure-the-success-of-brands","status":"publish","type":"post","link":"https:\/\/scallent.com\/en\/posts\/kpis-that-measure-the-success-of-brands\/","title":{"rendered":"KPIs that measure the success of brands"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column width=&#8221;1\/4&#8243; column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;6647&#8243; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<h6 style=\"text-align: center;\"><strong>Pauliny Zito<br \/>\n<\/strong><span style=\"font-weight: 400;\">Planner, copywriter and copydesk<\/span><\/h6>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243; column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; offset=&#8221;vc_hidden-xs&#8221;][vc_column_text]<span style=\"font-weight: 400;\">Key Performance Indicators or KPIs are a very common way of measuring how a company is growing as a whole.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">KPIs are intrinsically linked to business goals and aspects of the business, usually defined and reviewed every quarter. They help track the health of the business, which is why they are also called health metrics.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Relevant KPIs that measure the success of brands are result indicators, not simply activity meters.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As Noelia Fernandez, Google&#8217;s Director of Large Customer Sales for Northern Europe rightly said: &#8220;Ultimately, success is proven when behaviors have changed.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column width=&#8221;1\/4&#8243; column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm&#8221;][vc_single_image image=&#8221;6647&#8243; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Pauliny Zito<br \/>\n<\/strong><span style=\"font-weight: 400;\">Planner, copywriter and copydesk<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243; column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm&#8221;][vc_column_text]<span style=\"font-weight: 400;\">Key Performance Indicators or KPIs are a very common way of measuring how a company is growing as a whole.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">KPIs are intrinsically linked to business goals and aspects of the business, usually defined and reviewed every quarter. They help track the health of the business, which is why they are also called health metrics.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Relevant KPIs that measure the success of brands are result indicators, not simply activity meters.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As Noelia Fernandez, Google&#8217;s Director of Large Customer Sales for Northern Europe rightly said: &#8220;Ultimately, success is proven when behaviors have changed.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_single_image image=&#8221;6867&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<h6 style=\"text-align: center;\"><strong>Source: Fauxels<\/strong><\/h6>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner][vc_single_image image=&#8221;6869&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][vc_column_text]<br \/>\n<b>How to define KPIs\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">When starting the process of defining KPIs, the professional should ask himself:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What information do I wish to obtain?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What is the desired outcome and why is it important?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who is responsible for the result?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How will I achieve the result?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How often will the goal and progress be re-evaluated?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How will I measure success?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It is critical to align the indicators according to the business objectives.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">A good KPI has certain basic characteristics: it is available to be measured; it is important and relevant to the basis of the business; it helps in making smart choices, and it has periodicity, i.e., it needs to be tracked and measured constantly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In short, a good KPI shows how your goal is bringing more business or business opportunities to your company.<\/span><\/p>\n<p><b>KPIs for brands<\/b><\/p>\n<p><span style=\"font-weight: 400;\">During the process of analyzing your brand, you should consider buying behavior and information, advertising and touchpoints, brand promises and associations, brand digitality, and their individual questions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For a brand to succeed, it is crucial to know the needs and wants of consumers, and your target audience, have a broad view of the market and competition and understand how your brand can become more relevant and attractive over time.<\/span>[\/vc_column_text][vc_column_text]<\/p>\n<h6 style=\"text-align: center;\"><strong>Source: <a href=\"https:\/\/q.statista.com\/de\/loesungen\/marktforschung\/brand-tracking-at-statista-q\/\" target=\"_blank\" rel=\"noopener\">Brand Tracking @ Statista Q<\/a>.<\/strong><\/h6>\n<p>[\/vc_column_text][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<span style=\"font-weight: 400;\">The main types of KPIs are sales, marketing, and productivity, and their main categories are:<\/span><\/p>\n<ul>\n<li><b>Productivity indicators<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">They measure the number of resources the company uses to generate a given product and\/or service.<\/span><\/p>\n<ul>\n<li><b>Quality indicators<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Help analyze the quality of the product and\/or service throughout the production process.<\/span><\/p>\n<ul>\n<li><b>Capacity indicators\u00a0<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Analyze the response capacity of a process through the relationship between outputs produced per unit of time.<\/span><\/p>\n<ul>\n<li><b>Strategic Indicators<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">They provide a comparison of the company&#8217;s current scenario concerning previously defined goals.<\/span>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_single_image image=&#8221;6871&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][vc_column_text]<\/p>\n<h6 style=\"text-align: center;\">Source: <a href=\"https:\/\/www.pexels.com\/pt-br\/foto\/propaganda-fazer-propaganda-anuncio-anunciar-6476260\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Mikael Blomkvist<\/span><\/a><\/h6>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<span style=\"font-weight: 400;\">KPIs can also be classified into three basic categories: <\/span><\/p>\n<h3><strong><span style=\"font-size: 1rem;\">1. Primary KPIs<\/span><\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">These are the primary ones for your objective, namely: leads (potential customers), traffic, acquisition cost per lead, conversion rate, total revenue, and revenue per purchase, among others.<\/span><\/p>\n<h3><strong><span style=\"font-size: 1rem;\">2. Secondary KPIs<\/span><\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">They show that the testing and management of the strategy are going well. Secondary KPIs should justify the primary ones, showing how those results are being achieved. Some examples: cost per lead at each stage of the funnel, newsletter subscribers, blog subscribers, recurring blog visits, cost per visitor, traffic origin (organic, paid, social media, direct, email, and others), and average price per transaction.<\/span><\/p>\n<h3><strong><span style=\"font-size: 1rem;\">3. Practical KPIs\u00a0<\/span><\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Page views and visits, bounce rate, best <a href=\"https:\/\/rockcontent.com\/br\/blog\/landing-page\/\" target=\"_blank\" rel=\"noopener\">landing pages<\/a>, page rank, most searched keywords (according to your business), most read\/visited content, traffic, visitors (new vs. recurring), and social interactions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Marketing manager should periodically evaluate all the chosen KPIs, however, the most interesting KPIs for the management are the ones that bring financial gains to the company.<\/span><\/p>\n<p><b>KPIs versus metrics<\/b><\/p>\n<p><span style=\"font-weight: 400;\">KPIs and metrics are not the same things. While KPIs are indicators of company performance, a metric is just something to be quantified or measured, which generates reports and insights.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, a metric can become a KPI when it helps with internal company decisions and\/or guides the company in its purposes since to be a KPI, it has to be valuable to the business and help managers make smart decisions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Always keep in mind that the KPI must be relevant to the purpose. Vanity indicators, that is, indicators that do not show any results, are not good KPIs, such as, for example, the number of followers and amount of likes on Instagram.<\/span><\/p>\n<p><b>KPIs that measure the success of brands<\/b><\/p>\n<p><span style=\"font-weight: 400;\">There are thousands of KPIs, which can be numbers or percentages, and the challenge is to figure out which ones are most important for your business while also taking into account your company&#8217;s industry or sector.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;6873&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<h6 style=\"text-align: center;\"><strong>Source: <a href=\"https:\/\/www.pexels.com\/pt-br\/foto\/debate-brainstorm-juntar-ideias-negocio-7433882\/\" target=\"_blank\" rel=\"noopener\">Vlada Karpovich<\/a><\/strong><\/h6>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h3><strong>Quantity of Leads<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Lead is a business opportunity, that is, a person interested in the product or service, or a potential customer. To attract visitors and convince them to leave the contact, you need a strategic and focused Inbound Marketing campaign. This indicator is relevant for both the Sales team and the Marketing team, just identify the total number of leads generated in the business in a given period.<\/span><\/p>\n<h3><strong>Quantity of Prospects<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Prospect is a lead in a more advanced stage, almost ready to purchase the product. When a lead evolves into a prospect, the Sales team will understand the best moment to approach it, how to do it, and which offers are more interesting for this future consumer.<\/span><\/p>\n<h3><strong>Cost per Lead (CPL)<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">The CPL is the cost to generate a lead. It is necessary to measure each channel and acquisition method to understand which one generates more leads and its respective cost, and thus optimize investments and increase lead generation. Formula to calculate the CPL: total cost of marketing actions \u00f7 number of leads generated in a given period.<\/span><\/p>\n<h3><strong>Customer Acquisition Cost (CAC)<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">The CAC is related to both Marketing and Finance. It is the company&#8217;s average expenditure for the acquisition of a customer. It can be calculated using the formula: total sales and marketing expenses \u00f7 total customers acquired.<\/span><\/p>\n<h3><strong>Cost per Click (CPC)<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">The CPC is the cost determined by online advertising platforms for each click on a sponsored ad. It is the actual amount the advertiser will pay for the click on your ad. Calculation: total campaign cost \u00f7 number of clicks the ad received.<\/span><\/p>\n<h3><strong>Churns Rate<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">The churn rate is the total amount of cancellations, i.e. how much revenue or customers the company lost. Calculation: the number of customers lost \u00f7 total active customers at the start of the analysis period \u00d7 100.<\/span><\/p>\n<h3><strong>Lead Conversion Rate<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">It is the percentage of leads that became customers, in other words, generated leads versus converted leads, very useful for analyzing the performance of the Digital Marketing strategy, calculated using the formula: total leads \u00f7 total visitors \u00d7 100.<\/span><\/p>\n<h3><strong>Click Through Rate (CTR)<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">The CTR is one of the most important indicators to be monitored in a Digital Marketing strategy. It is the click-through rate of an email or ad, which indicates the percentage of people who clicked on the link after viewing it. It is calculated using the following formula: number of clicks the ad received \u00f7 total times the ad was displayed \u00d7 100.<\/span><\/p>\n<h3><strong>Customer Retention Rate\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">The customer retention rate is the number of customers who remain loyal to the company after conversion or purchase. The longer you keep a customer, the greater their lifetime value.\u00a0<\/span><\/p>\n<h3><strong>Monthly Qualified Leads<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Some factors can show when the leads are ready, that is, qualified for the Sales team to act: the need the lead demonstrates for the solution; the match between the product and the lead (geographical factors, availability, etc.); the budget of the lead&#8217;s organization (purchasing power); the authority of the contract (decision-making power); the timing of the sale and the interest.<\/span><\/p>\n<h3><strong>Average ticket<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">The average ticket is the average of how much each customer spends with the company, a great metric to evaluate sales performance. The calculation of the average ticket is the sales volume in the period divided by the number of sales in the same period.<\/span><\/p>\n<h3><strong>Revenue\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Revenue represents the capital inflows that result from a company&#8217;s activity when selling products or services: quantity of products or services sold \u00d7 price.<\/span><\/p>\n<h3><strong>ROI (Return on Investment)<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">ROI (return on investment) is the amount billed subtracted from the costs, divided by those costs.<\/span><\/p>\n<h3><strong>Traffic\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Several visits to the website, can be measured and tracked daily or monthly: DAU (Daily Active Users) and MAU (Monthly Active Users). The traffic shows whether email, SEO, and social media efforts are generating good results, and indicates the best performing channels (traffic origin) and keywords in the campaign.<\/span><\/p>\n<h3><strong>Returning Visitors\/Total Visitors<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Of the total website visitors, how many returned?<\/span><\/p>\n<h3><strong>Average time on page<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Average session length of visitors to the website or blog.<\/span><\/p>\n<h3><strong>Website Conversion Rate<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Of the total visitors, how many of them convert an action, namely: download an e-book, make a purchase, fill out a form? It is the conversion of website visitors into leads, whether qualified for Marketing or Sales.<\/span><\/p>\n<h3><strong>The conversion rate of a CTA<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Of the visitors to a page, how many of them click on a button (CTA: Call to Action)?<\/span><\/p>\n<h3><strong>Click through rate on pages\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Of the visitors to a page, what percentage of them click on some link?<\/span><\/p>\n<h3><strong>Pages per visit<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">How many pages are viewed per visit to the website or blog?<\/span><\/p>\n<h3><strong>Amount of backlinks\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">How many links on other (relevant) websites direct to your website?<\/span><\/p>\n<h3><strong>Page Authority<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Page authority is the measure of content quality and page relevance provided by analytical tools.<\/span><\/p>\n<h3><strong>Google Pagerank<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Page ranking on Google, calculated by Google from the use of various algorithms to determine the importance of pages.<\/span><\/p>\n<h3><strong>Keywords in the TOP 10 SERP<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Several keywords on the website cause it to be displayed among Google&#8217;s top 10 results.<\/span><\/p>\n<h3><strong>Conversion Rate by Keyword\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Percentage of visitors attracted by the keyword that converted actions on the website.<\/span><\/p>\n<h3><strong>Bounce Rate<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Of the visitors to the website, how many of them access a page and after a few seconds left?<\/span><\/p>\n<h3><strong>Traffic generated from social networks<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Visitors to the website came from links on social networks.<\/span><\/p>\n<h3><strong>Cost per Thousand (CPM)<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">CPM in digital marketing is an acronym for the performance metric \u201cCost per Thousand Impressions\u201d, that is, what amount is being charged when ads are printed (displayed) a thousand times.<\/span><\/p>\n<h3><strong>Click to Open (CTO)<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">The CTO is the number of clicks divided by the number of emails opened.<\/span><\/p>\n<h3><strong>Social Engagement<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Involvement of people with the brand through shares, comments, and mentions on social networks.<\/span><\/p>\n<h3><strong>Net Promoter Score (NPS)<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">The NPS measures customer satisfaction. It asks &#8220;from 0 to 10, how much would you refer our company to friends?&#8221; The formula for calculating NPS is the percentage of promoting customers (scores of 9 and 10) minus the percentage of detracting customers (scores of 0 to 6).<\/span><\/p>\n<h3><strong>Customer Lifetime Value (CLTV)<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">CLTV is the prediction of the total amount of money a customer will spend during their relationship with the brand, i.e. the value a customer generates for a company over their lifecycle.<\/span><\/p>\n<h3><strong>Sales Cycle Time<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">The time it takes to complete a sale.<\/span><\/p>\n<h3><strong>Average Sales Conversion Time<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">The time, on average, that the Sales team takes to convert a sale<\/span><\/p>\n<h3><strong>Customer Growth Rate<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">The percentage of customer growth from one month to the next, each quarter, semester, or year.<\/span><\/p>\n<h2>Brand Equity<\/h2>\n<p><span style=\"font-weight: 400;\">Brand Equity is the set of associations and behaviors on the part of customers, channel members, and the brand&#8217;s parent company that allows the brand to earn greater volume or higher margins than it could without the brand name, and that gives it a strong, sustainable, and differentiated advantage over its competitors. (Source: Marketing Science Institute)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Brand value is the strength of a brand from the financial assets involved in it. An intangible differentiating effect, which, if positive, gives it a competitive advantage in the marketplace. Brand value can be determined from the financial results of a product about its prices; the brand value when introducing new products; and the brand value based on the thoughts, sensations, and habits of customers about the business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this context, the following variables also contribute to the success of a brand, making it valuable: Brand Knowledge, Brand Remembrance, Brand Image, Brand Recognition, and Brand Coherence, in addition to Brand Satisfaction.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Brand Knowledge is the level of familiarity of consumers with the product or service and the key to Brand Equity as it generates a differentiated response, and can be characterized into two components: Brand Remembrance and Brand Image.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Brand Remembrance is the ability of consumers to remember the brand unaided. Brand Image is how consumers see the brand, how they perceive what it represents, the associations they make with the brand and their feelings after interactions with the brand.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Brands with high Recognition are seen as trendy, popular, and prominent.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consumer Satisfaction with a particular brand is a consequence of the feelings and thoughts regarding their experience with the brand and is directly linked to Brand Consistency, that is, the difference between the promises of the brand and the actual perception of it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A satisfied customer can become an advocate for the brand, referring it to others.<\/span><\/p>\n<h2>Data-driven Marketing and Sales<\/h2>\n<p><span style=\"font-weight: 400;\">Data-driven is a strategy of collecting, storing, and processing data, to generate insights, trends, and information about the business itself and the market. The management of this data helps transform knowledge into smarter actions and decisions<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The company&#8217;s Marketing and Sales departments must analyze the data intelligently and make the best decisions. To do so, they must do some initial planning to identify all the conversion points.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The most important KPIs for those analyzing the data are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click Through Rate (CTR) = click-through rate of an ad\/email;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Connect Rate = connectivity rate, which indicates how many clicks became sessions;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conversion Rates in the Marketing funnel: Visitors \u2192 Leads \u2192 Opportunities \u2192 Customers;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cost Per Lead (CPL);<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer Acquisition Cost (CAC).<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;6875&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<h6 style=\"text-align: center;\"><strong>Source: <a href=\"https:\/\/www.pexels.com\/pt-br\/foto\/realizacao-conquista-facanha-negocio-8145330\/\" target=\"_blank\" rel=\"noopener\">olia danilevich<\/a><\/strong><\/h6>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<span style=\"font-weight: 400;\">Teams should also check whether the audience is accessing the website by mobile or laptop; what the conversion performance is by each browser type; and whether there is one channel that brings in more than 50% of the results.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Other relevant indicators are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Average Session Time on the website and Rejection Rate;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Connection time with a server;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">SEO (Search Engine Optimization): evaluate traffic and integration with Google Search Console to compare results by period and identify specific keywords used to reach each content.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Regarding the Sales team, the five main KPIs to be looked at are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer Lifetime Value (CLTV);\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conversion Rates: from what enters the funnel to what leaves it;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Percentage of the team that is reaching the target;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Number of sales per salesperson;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sales pipeline movement.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Strengthen your brand through KPIs<\/span><\/p>\n<p><span style=\"font-weight: 400;\">KPIs make it possible to track and better manage the level of performance and success of the company&#8217;s strategies because they monitor the company&#8217;s health, measure progress, analyze patterns over time, and help the manager to make adjustments and stay on track, solve problems, and seize opportunities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thus, KPIs provide a diagnosis of the company, so that it can act on the problem and better position itself in the market.<\/span><\/p>\n<h2><strong>Advantages of a strong brand:\u00a0<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">\u2714 Better perception of product or service performance;<br \/>\n<\/span><span style=\"font-weight: 400;\">\u2714 Greater loyalty;<br \/>\n<\/span><span style=\"font-weight: 400;\">\u2714 Less vulnerability to competitor marketing actions;<br \/>\n<\/span><span style=\"font-weight: 400;\">\u2714 Less vulnerability to crises;<br \/>\n<\/span><span style=\"font-weight: 400;\">\u2714 Higher margins;<br \/>\n<\/span><span style=\"font-weight: 400;\">\u2714 More inelastic consumer response to price increases;<br \/>\n<\/span><span style=\"font-weight: 400;\">\u2714 More elastic consumer response to price reductions;<br \/>\n<\/span><span style=\"font-weight: 400;\">\u2714 Greater cooperation of intermediaries;<br \/>\n<\/span><span style=\"font-weight: 400;\">\u2714 Greater effectiveness of communication and marketing programs;<br \/>\n<\/span><span style=\"font-weight: 400;\">\u2714 Licensing opportunities;<br \/>\n<\/span><span style=\"font-weight: 400;\">\u2714 Brand extension opportunities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Strengthening brand value will only be possible by first understanding the audience&#8217;s behavior well, then measuring relevant KPIs and making recommendations for actions derived from them.<\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column width=&#8221;1\/4&#8243; column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;6647&#8243; alignment=&#8221;center&#8221;][vc_column_text] Pauliny Zito Planner, copywriter and copydesk [\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243; column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/scallent.com\/en\/posts\/kpis-that-measure-the-success-of-brands\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;KPIs that measure the success of brands&#8221;<\/span><\/a><\/p>\n","protected":false},"author":769,"featured_media":6884,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[118,114,115,119],"class_list":["post-6879","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-como-medir-o-sucesso-das-marcas-en","tag-kpi-en","tag-kpis-en","tag-kpis-marcas-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>KPIs that measure the success of brands - SCALLENT - Top Talent Freelancers<\/title>\n<meta name=\"description\" content=\"KPIs (Key Performance Indicators) are a very common way of measuring how a company is growing as a whole. 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