{"id":7382,"date":"2023-10-04T09:45:05","date_gmt":"2023-10-04T09:45:05","guid":{"rendered":"https:\/\/scallent.com\/?p=7382"},"modified":"2023-10-04T12:06:30","modified_gmt":"2023-10-04T12:06:30","slug":"maximize-your-conversions-email-marketing-strategies-to-recover-abandoned-carts","status":"publish","type":"post","link":"https:\/\/scallent.com\/en\/posts\/maximize-your-conversions-email-marketing-strategies-to-recover-abandoned-carts\/","title":{"rendered":"Maximize your conversions: Email Marketing strategies to recover abandoned carts"},"content":{"rendered":"
[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column width=”1\/4″ column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” offset=”vc_hidden-xs”][vc_single_image image=”6647″ alignment=”center”][vc_column_text]<\/p>\n
[\/vc_column_text][\/vc_column][vc_column width=”3\/4″ column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” offset=”vc_hidden-xs”][vc_column_text]A customer enters a store, walks through the aisles looking at the products, chooses one or two items, and his cell phone rings. He answers the call and, after a few minutes, hangs up and hurries out of the store.<\/strong><\/p>\n The sales assistant observes the situation but does nothing. He can’t leave the store and go after the customer to ask if he’d like him to keep the products to pay for and pick them up later.<\/strong><\/p>\n Lost sale.<\/strong><\/p>\n This is just one of the many situations in which a purchase in a physical store is abandoned. On the internet, in online stores, so-called cart abandonment also happens, and that’s the subject of this article.<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column width=”1\/4″ column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][vc_single_image image=”6647″ alignment=”center”][vc_column_text]<\/p>\n Pauliny Zito The sales assistant observes the situation but does nothing. He can’t leave the store and go after the customer to ask if he’d like him to keep the products to pay for and pick them up later.<\/strong><\/p>\n Lost sale.<\/strong><\/p>\n This is just one of the many situations in which a purchase in a physical store is abandoned. On the internet, in online stores, so-called cart abandonment also happens, and that’s the subject of this article.<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]Regardless of the cause of cart abandonment, it’s important to try to recover that sale through an email strategy. <\/span>But before we talk about exactly that, let’s take a look at the e-commerce landscape in the world and in Portugal.<\/span><\/p>\n Data Reportal’s Global Digital Report 2023<\/span><\/a> reveals that 4.11 billion people<\/strong> shop online, reaching an estimated total spend of 3.59 trillion dollars in the year<\/strong>.<\/span><\/p>\n The average annual spend per person on online consumer goods is 873 dollars.<\/span><\/p>\n Of the more than 8 million users in Portugal (85% of the country’s population), <\/span>more than 5 million shop online<\/b>, with an estimated total annual spend of 5.04 billion dollars.<\/span><\/p>\n The average annual spend per person on online consumer goods is 930 dollars <\/b>(around 848\u20ac).<\/span><\/p>\n The decisive factors influencing online purchases are:<\/b><\/p>\n 44.8% of users between the ages of 16 and 64 shopped online every week<\/b>, and <\/span>30.8% made price comparisons<\/b> on existing platforms.<\/span><\/p>\n The <\/span>7th edition of the CTT e-Commerce Report 2022<\/span><\/a>, a document that brings the results of the market study on e-commerce in Portugal promoted by CTT, which took place between August and September 2022, reveals that:<\/span><\/p>\n The vast majority of users who buy online are aged between 18 and 44, but the majority of new adherents are in the higher age groups.<\/span><\/p>\n Women are the biggest buyers (52% of all online purchases).<\/span><\/p>\n The average value of the last purchase was \u20ac55.3 in 2022.<\/span><\/p>\n The preference for the online channel is due to the convenience of the purchase, namely the ease of buying (68.2%) and the possibility of buying at any time (61.4%), followed by promotions (60%) and lower prices on online platforms (55.8%).<\/span><\/p>\n The most popular categories were Clothing and Footwear (73% of consumers), followed by Electronic and Computer Equipment, Books and Films and Hygiene and Cosmetics.<\/span><\/p>\n The payment method most used by the Portuguese is MB reference (43.6%), followed by PayPal (43.4%) and MB WAY (33.8%).<\/span><\/p>\n The main reasons for repurchasing are “lower prices” (62%) and “promotions” (57%), followed by “security” (49.2%).<\/span><\/p>\n According to Checkout.com, the main reason for abandoning a purchase is a lack of confidence in the payment as well as a lack of options for making it.<\/span><\/p>\n The <\/span>Baymard Institute<\/span><\/a> gathered 49 statistics on the rate of shopping cart abandonment in e-commerce and calculated that the average cart abandonment rate is 70.19%.<\/span><\/p>\n <\/p>\n Sourc<\/span><\/strong>e: Freepik<\/span><\/p>\n As for the main reasons why customers abandon their shopping carts, according to the <\/span>7th edition of the CTT e-Commerce Report 2022<\/span><\/a>, the “final price being more expensive than expected<\/strong>” continues to be the main reason for abandonment at the checkout (67.8%).<\/span><\/p>\n <\/p>\n <\/p>\n The biggest difficulties<\/strong> with online shopping are: “delivery costs<\/strong>” (48%), “uncertainty about the returns policy<\/strong>” (36.6%) and “needing to register on the site to make the purchase<\/strong>” (36.6%).<\/p>\n <\/p>\n Almost 22% of all email campaigns are opened within the first hour of being sent. (<\/span>GetResponse<\/span><\/a>, 2020).<\/span><\/p>\n 59% of respondents say that marketing emails have influenced their purchases (<\/span>Salecycle<\/span><\/a>, 2022).<\/span><\/p>\n 99% of email users check their inbox every day – some of them 20 times a day. Of those, 58% check their emails first thing in the morning (<\/span>OptinMonster<\/span><\/a>, 2020).<\/span><\/p>\n 84.3% say they check their emails at least once a day (<\/span>Pathwire<\/span><\/a>, 2021).<\/span><\/p>\n Consumers spend an average of 10 seconds reading brand emails (<\/span>Statista<\/span><\/a>, 2021).<\/span><\/p>\n The main purpose of remarketing is to convince the potential customer that it is worth completing the purchase with you.<\/span><\/p>\n One of the remarketing actions is to send emails to remind the customer of the products that have been left in the shopping cart.<\/span><\/p>\n The thing is, a lot of emails are received every day, and the challenge here is to stand out by getting the person to open and read your email.<\/span><\/p>\n Abandoned cart emails have an average conversion rate of 18.64%<\/b> (<\/span>Barilliance<\/span><\/a>).<\/span><\/p>\n Sending a single cart abandonment email is not enough. If you want to maximize conversions, you need to send at least three.\u00a0<\/span><\/p>\n Data collected by <\/span>Chadwick Martin Bailey – CMB<\/span><\/a> indicates that 64% of people open your emails based on the subject line, which we’ll see below.<\/span><\/p>\n The first email should be sent one hour after cart abandonment; the second, 24 hours after cart abandonment; and the third, 72 hours after cart abandonment.<\/span><\/p>\n The subject line is the most important factor in each of these emails.\u00a0<\/b><\/p>\n Effective subject lines increase the open rate of shopping cart abandonment emails.<\/span><\/p>\n Write a short*, direct, and optimistic subject line, with clear and concise language.<\/span><\/p>\n Action verbs at the beginning of the email subject tend to be more attractive to click on.<\/span><\/p>\n Create an email subject that arouses interest or curiosity so that the customer opens your email.<\/b><\/p>\n In the second email, use the urgency trigger, informing them that the cart will expire soon.<\/span><\/p>\n In the third email, with the cart about to expire, offer the customer a free shipping benefit to encourage the purchase, or a discount, with a clear call to action.<\/span><\/p>\n Using personalization tokens such as the recipient’s name or location in the subject line increases the click-through rate<\/b> (<\/span>HubSpot Research<\/span><\/a>).<\/span><\/p>\n Another tactic is to focus on a product that is in the cart and has limited stock (scarcity trigger).<\/span><\/p>\n Everyone likes to feel special and to have a sense of belonging, so use this tactic to your advantage when writing email subject lines.<\/span><\/p>\n Use data and numbers to get your email noticed.<\/span><\/p>\n And don’t forget to always use a friendly tone. Above all, be human. And, if your brand allows it, use humor.<\/b><\/p>\n Remember the <\/span>KISS approach – Keep It Simple, Stupid<\/span><\/a>.<\/span><\/p>\n *Although shorter email subject lines are generally better, according to <\/span>Gartner<\/span><\/a>, “longer and more detailed subject lines, with more than 70 characters, perform just as competitively as those with 11 to 20 characters”.<\/span><\/p>\n
\n<\/strong>Planner, copywriter e copydesk<\/span>[\/vc_column_text][\/vc_column][vc_column width=”3\/4″ column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][vc_column_text]A customer enters a store, walks through the aisles looking at the products, chooses one or two items, and his cell phone rings. He answers the call and, after a few minutes, hangs up and hurries out of the store.<\/strong><\/p>\nE-commerce in the world<\/span><\/h1>\n
E-commerce<\/span><\/i> in Portugal<\/span><\/h1>\n
\n
Cart abandonment statistics<\/strong><\/h2>\n
Source:\u00a0CTT <\/span>e-Commerce<\/span><\/i> Report<\/em> 2022<\/span><\/h6>\n
Source:\u00a0CTT <\/span>e-Commerce<\/span><\/i> Report<\/em> 2022<\/span><\/h6>\n
B2C email marketing statistics<\/strong><\/h2>\n
Email marketing demographics<\/strong><\/h2>\n
Effective email marketing strategies to convert abandoned carts into sales<\/strong><\/h1>\n
Number of e-mails<\/span><\/h2>\n
Email subject lines<\/span><\/h2>\n